At Icecreamlabs Inc, accessible from https://icecreamlabs.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by icecreamlabs.ccom and how we use it.

 

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

 

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in icecreamlabs.com. This policy is not applicable to any information collected offline or via channels other than this website.

 

Consent: By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

 

Information you provide to us. Personal information you may provide to us includes:

• Business and personal contact data, such as your first and last name, email address, billing and mailing addresses, phone number, company name and other details.

• Account data, such as icecreamlabs.com username and password and member ID.

• Communications that we exchange with you, including when you contact us with questions or feedback, through social media, or otherwise.

• Payment and transactional data needed to complete your orders on or through the platform or otherwise (including name, payment card information, bank account number, billing information), and purchase history.

• Preferences for receiving our marketing communications and details about your engagement with marketing messages

• User-generated content, such as profile pictures, photos, images, music, comments, questions, “likes”, messages, and other content or information that you generate, transmit, or otherwise make available on the property, as well as associated metadata. Metadata includes information on how, when, where and by whom a piece of content was collected and how that content has been formatted or edited. Metadata also includes information that users can add or can have added to their content, such as keywords, geographical or location information, and other similar data. 

 

Automatic data collection. We, our service providers, and our business partners may automatically log information about you and your interaction over time with icecreamlabs.com website, our communications and other online services, such as:

• Device data, such as your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings, mobile device carrier, radio/network information and general location information such as city, state or geographic area.

• Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the icecreamlabs.com website, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access, and whether you have opened our marketing emails or clicked links within them.

 

Cookies and similar technologies. Like many online services, we use the following technologies:

• Cookies, which are text files that websites store on a visitor‘s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, and helping us understand user activity and patterns.

• Local storage technologies, like HTML5 and Flash, that provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser in connection with specific applications.

• Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.

 

Social logins

 

If you choose to log into icecreamlabs.com website through social media or other third-party platform (e.g., Google), or connect your account on the third-party platform to your account through the website, we will collect information from that platform or network. You may also have the opportunity to provide us with additional information via the third-party platform or network, such as a list of your friends or connections and your email address.  You can read more about your privacy choices in the “Third party platforms” portion of the “Your Choices” section below

 

How we use your information

 

We use your personal information for the following purposes or as otherwise described at the time of collection:

Service delivery. We use your personal information to:

• Provide, operate and improve the website and our business;

• Establish and maintain your user profile on the website

• Invite your contacts to join the website;

• Communicate with you about the website services, including by sending updates, security alerts, and support and administrative messages;

• Understand your needs and interests, and personalize your experience with the website and our communications; and

• Provide support for the website services, and respond to your requests, questions and feedback. 

 

Research and development. We may use your personal information for research and development purposes, including to analyze and improve the website service and our business.  As part of these activities, we may create anonymous data (including aggregated or de-identified data) from personal information we collect.  We make personal information into anonymous data by removing information that makes the data personally identifiable to you.  We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve the Service and promote our business.

 

Marketing and advertising. We, our service providers and third party advertising partners may collect and use your personal information for marketing and advertising purposes:

• Direct marketing. We may send you icecreamlabs related or other direct marketing communications as permitted by law. You may opt-out of our marketing communications as described in the Opt-out of marketing section below.

• Interest-based advertising. We may engage third-party advertising companies and social media companies to display ads on our Service and other online services. These companies may use cookies and similar technologies to collect information about your interaction over time across the website, our communications and other online services, and use that information to serve online ads that they think will interest you. This is called interest-based advertising.

 

Compliance and protection. We may use your personal information to:

• Comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities;

• Protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);

• Audit our internal processes for compliance with legal and contractual requirements and internal policies;

• Enforce the terms and conditions that govern the Service; and

• Prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

 

Retention. We generally retain personal information to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes.  To determine the appropriate retention period for personal information, we may consider factors such as the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.   When we no longer require the personal information we have collected about you, we may either delete it, anonymize it, or isolate it from further processing.

 

Data Retention and Deletion

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

 

How we share your personal information

 

We may share your personal information with the following parties and as otherwise described in this Privacy Policy or at the time of collection.

• Our subsidiaries and other corporate affiliates, for purposes consistent with this Privacy Policy.

• Service providers. Companies and individuals that provide services on our behalf or help us operate the Service or our business (such as hosting, information technology, customer support, email delivery, marketing, and website analytics).

• Payment processors. Any payment card information you use to make a purchase on the Service is collected and processed directly by our payment processors, such as Stripe, Inc. which may use your payment data in accordance with its privacy policy: https://stripe.com/privacy.

• Advertising partners. Third party advertising companies for the interest-based advertising purposes described above.

• Professional advisors. Professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.

• Authorities and others. Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance and protection purposes described above.

• Business transferees. Acquirers and other relevant participants in business transactions (or negotiations for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity

• Other users and the public. Some of your profile and user-generated content (except for messages) are visible to other users of the Service and the public. This information can be seen, collected, used or shared by others, and we are not responsible for any such use of information

 

Your rights and choices

If you have any questions or concerns about this Privacy Policy or its implementation, you may contact us via email (info at icecreamlabs.com).

 

Upon your request, we will delete or anonymize your personal data so that it cannot be traced back to you, unless we are legally allowed or required to maintain certain personal data, including situations such as the following:

If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute, we will retain the necessary personal data until the issue is resolved;

 

If we are required to retain the personal data for our legal, tax, audit, and accounting obligations, we will retain the necessary personal data for the period required by applicable law; and/or,

If necessary for our legitimate business interests, such as fraud prevention or maintaining the security of our users.

 

CCPA Privacy Rights (Do Not Sell My Personal Information)

 

Under the CCPA, among other rights, California consumers have the right to:

– Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

– Request that a business delete any personal data about the consumer that a business has collected.

– Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

 

GDPR Data Protection Rights

 

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

– The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

– The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

– The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

– The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

– The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

– The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

 

Children’s Information

 

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. Icecreamlabs Inc. does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.